General Terms of Use — IMMO VEYA

1. Purpose

These General Terms of Use (“GTU”) are intended to define the conditions under which users may access and use the IMMO VEYA platform (“VEYA”), accessible notably via the website and mobile application.

VEYA is a real estate platform enabling both private individuals and professionals to:

• search for properties for sale or rent;
• publish real estate listings;
• view available listings;
• contact other users;
• request and arrange viewings;
• manage their properties and enquiries;
• use an AI-powered conversational assistant to facilitate their property search.

VEYA serves as a platform for connecting users and assisting with property searches. Unless expressly stated otherwise, VEYA is not a party to any sales, rental contracts, or other agreements concluded between users.

2. Platform Publisher

The platform is operated by:

• Selly Manto — IMMO VEYA
• Sole trader / natural person
• Company number: 1042.093.170
• VAT number: BE 1042.093.170
• Address: Rue Freddy Terwagne (HOD) 55, 4351 Hodeige, Belgium
• Contact: support@immoveya.com

3. Definitions

In these Terms and Conditions:

• “User” means any person using VEYA.
• “Private individual” means a user acting in a personal capacity and not professionally.
• “Professional” means, in particular, a real estate agency, an estate agent, or any person using VEYA in the course of their professional activity.
• “Listing” means any real estate offer published on VEYA.
• “Property” means the real estate asset that is the subject of a listing.
• "VEYA" refers to the platform, its website, its mobile application, as well as the associated services.
• "VEYA Assistant" refers to the conversational system using artificial intelligence technologies to assist the user in their search or in using the platform.

4. Acceptance of the Terms and Conditions of Use

Using VEYA implies acceptance of these Terms and Conditions of Use.

When a feature requires the creation of an account, the user must accept the Terms and Conditions of Use upon registration.

Users who refuse these Terms and Conditions of Use cannot use features that require their acceptance.

VEYA may amend these Terms and Conditions of Use when necessary, notably due to changes in its services, regulations, or features.

The applicable version is the one in force at the time of using the service.

5. Access Conditions

Viewing certain listings and features may be accessible without an account.

However, certain features require the creation of an account, notably in the following cases:

• to publish an advertisement;
• to send certain messages;
• to request a viewing;
• to manage favourites;
• to manage properties;
• to access certain personal features.

The user must provide accurate, up-to-date and complete information when registering.

They are responsible for the confidentiality of their login details and must promptly report any unauthorised use of their account.

An account is personal and must not be shared with another person.

6. Private and Professional Accounts

VEYA may offer features tailored to both private and professional users.

Professionals must use VEYA within the scope of their professional activity and provide accurate information regarding their identity and, when requested, their company or agency.

VEYA may request additional information when necessary for the operation of the service or to verify an account.

The commercial terms applicable to professional subscriptions are defined in VEYA’s General Terms and Conditions of Sale.

7. Property Listings

Authorised users may publish property listings in accordance with the features offered by VEYA.

The author of a listing is solely responsible for:

• the accuracy of the information published;
• the existence and availability of the property;
• photographs and videos used;
• the indicated price;
• the property's features;
• information relating to its location;
• its availability for viewings;
• the legality of the published offer.

It is the responsibility of the owner, the professional, or any authorised person publishing the property to hold the necessary rights to offer it.

Publishing a fictitious, misleading, fraudulent, or deliberately inaccurate advertisement is prohibited.

It is also forbidden to publish multiple advertisements intended to circumvent VEYA’s pricing or technical rules.

8. Content Published by Users

Users retain their rights over the content they publish, subject to the rights necessary for VEYA’s operation.

By publishing content, the user authorises VEYA, to the extent necessary for the operation of the service, to host, reproduce, technically adapt and display this content on the platform and in the associated results or interfaces.

This authorisation is limited to the provision, operation, promotion and improvement of the VEYA service and does not constitute a transfer of ownership of the content.

The user guarantees that they hold the necessary rights over the content they submit.

9. Photos, Videos and Documents

The user may only publish photographs, videos or documents that they are authorised to use.

In particular, they are prohibited from publishing:

• content belonging to third parties without authorisation;
• content infringing copyright;
• fraudulent or falsified content;
• content containing personal data of third parties when lacking a legal basis or appropriate authorisation;
• illegal content or content infringing the rights of others.

10. Property Search and VEYA Assistant

VEYA offers an assistant using artificial intelligence technologies to understand users' requests and facilitate their property search.

The assistant can notably help with:

• understanding criteria expressed in natural language;
• searching for properties matching these criteria;
• comparing presented properties;
• organising information communicated during the conversation;
• suggesting properties or facilitating their discovery;
• helping the user identify certain relevant elements for their search.

The responses generated by the artificial intelligence are provided as assistance only.

They may contain errors, omissions, or incorrect interpretations.

The user must verify important information directly with the owner, the relevant professional, or any other appropriate source before making a decision.

VEYA does not guarantee, in particular, that a recommendation from the assistant constitutes the property best suited to the user's needs.

11. Absence of Professional Advice

The information provided by VEYA or its assistant does not constitute, unless otherwise indicated, legal, tax, financial, banking, architectural, technical, or personalised real estate advice provided by a regulated professional.

The user remains responsible for their decisions and must consult competent professionals when the situation requires it.

12. Connecting Users

VEYA may enable users to communicate directly regarding a property.

Exchanges may take place, in particular, via:

• messaging;
• viewing requests;
• notifications;
• proposed time slots.

VEYA provides the technical tools enabling this connection but does not guarantee that a user will respond to a request or that a transaction will be completed.

13. Property Viewings

VEYA allows owners and professionals to set availabilities for viewings.

An interested user may request a viewing during an available time slot.

A viewing request does not automatically constitute a confirmed viewing.

The viewing is considered confirmed only when the owner or professional accepts it in accordance with the platform’s procedures.

Users must honour the commitments made regarding viewings.

VEYA cannot be held responsible for the cancellation, delay, or absence of a person during a viewing when such an event is beyond its control.

14. Prohibited Conduct

It is prohibited to use VEYA for:

• publishing deliberately false information;
• defrauding or attempting to defraud another user;
• impersonating a person or a company;
• publishing non-existent properties;
• circumventing payment mechanisms;
• using multiple accounts with the aim of bypassing a restriction;
• massively harvesting data from the platform without authorisation;
• using unauthorised robots or automated systems;
• introducing malicious software;
• attempting to access other users’ accounts or data;
• harassing, threatening, or discriminating against another user;
• posting illegal content;
• using VEYA for purposes contrary to applicable laws.

15. Content Moderation and Removal

VEYA may remove or disable content when it has legitimate reasons to believe that it:

• violates these Terms and Conditions;
• is illegal;
• is fraudulent;
• is misleading;
• infringes the rights of a third party;
• compromises the security of the platform;
• or poses a risk to users.

Where appropriate, VEYA may also suspend or restrict certain account features.

Where applicable, the user may contact VEYA to obtain explanations or to report an error.

16. Service Availability

VEYA implements reasonable measures to ensure the availability and proper functioning of the platform.

However, the service may be temporarily unavailable, notably due to:

• maintenance operations;
• updates;
• technical failure;
• network issues;
• failure of an external service provider;
• an event beyond VEYA’s control.

VEYA does not guarantee permanent and uninterrupted availability of the service.

17. Services and Third-Party Providers

Certain features of VEYA may rely on technical providers or third-party services, notably for:

• payments;
• email delivery;
• hosting;
• authentication;
• certain technical or artificial intelligence functionalities.

These services may be subject to their own terms and conditions.

18. Payments

Some services offered by VEYA are chargeable.

The applicable prices and conditions are presented prior to payment confirmation and are detailed in the Terms and Conditions of Sale.

Payments may be processed by a third-party payment provider, including Stripe.

VEYA does not directly retain full credit card data when payment is processed by the relevant provider.

19. Intellectual Property of VEYA

The platform, its visual identity, logo, graphic elements, texts, interface, software, and features are protected by applicable rights.

Unless expressly authorised in advance, the user may not:

• reproduce the platform;
• copy its interface;
• resell its features;
• commercially exploit its elements;
• perform mass extraction of its data;
• use the IMMO VEYA brand in a manner likely to cause confusion.

20. Liability Regarding Listings

VEYA provides a platform for publishing and searching listings.

Unless otherwise specifically agreed, VEYA does not guarantee:

• the accuracy of all information published by users;
• the continuous availability of a property;
• the actual existence of a property published by a user;
• the creditworthiness of a user;
• the conclusion of a sale or rental agreement;
• the legal, administrative, or technical status of a property.

Users must carry out the necessary checks before any transaction.

21. Transactions Between Users

Sales contracts, rental agreements or other contracts concluded between users are entered into directly between the parties concerned.

VEYA is not a party to these contracts, except when it expressly acts as a party to a specific service.

Users are responsible for complying with the legal obligations applicable to them.

22. Personal Data Protection

VEYA processes certain personal data in the context of providing its services.

The data processing methods, purposes, users’ rights, retention periods and information regarding service providers are detailed in VEYA’s Privacy Policy.

23. Account Deletion

Users may request the deletion of their account according to the features available on the platform.

Account deletion may result in the removal or deactivation of certain associated data and content, subject to legal retention obligations or VEYA’s legitimate requirements.

Obligations arising prior to the deletion of the account remain applicable when their nature so requires.

24. Suspension or Termination

VEYA may suspend or restrict an account in the event of a breach of these Terms and Conditions, notably in cases of fraud, misuse, or behaviour likely to compromise the security of the platform or other users.

Where circumstances permit, VEYA may inform the user of the reason for the action taken.

Suspension or deletion of an account does not deprive the user of rights granted to them under applicable law.

25. Reporting

Any user may report to VEYA any listing, behaviour, or content they consider problematic, fraudulent, illegal, or contrary to these Terms and Conditions.

Reports may be made via the contact methods provided on the platform.

VEYA may review the report and take appropriate measures.

26. External Links

The platform may contain links to websites or services operated by third parties.

VEYA does not necessarily control these sites and is not responsible for their content, availability, or practices.

27. Platform Evolution

VEYA may develop, modify, add, or remove certain features of the platform, notably to improve the service, security, or user experience.

When a change substantially affects users’ rights or obligations, VEYA will implement the information measures required by applicable regulations.

28. Applicable Law

These Terms and Conditions are governed by Belgian law, subject to mandatory provisions applicable to consumers.

In the event of a dispute, the parties are encouraged to seek an amicable solution as a priority.

The applicable rules on jurisdiction determine the competent court.

29. Contact

For any questions regarding these Terms and Conditions or the use of VEYA:

• IMMO VEYA — Selly Manto
• Rue Freddy Terwagne (HOD) 55, 4351 Hodeige, Belgium
• Email: support@immoveya.com

30. Reporting, Blocking and Moderation

VEYA does not permit any offensive, fraudulent, misleading or abusive content. Each user may report a listing, message or user directly from the app or website, specifying a reason.

Each user may also block another user. Blocking immediately prevents any message exchange between the two accounts and hides the relevant conversations.

Reports are recorded and reviewed by our team, usually within 24 hours. VEYA may remove content, suspend or delete an account in case of breach of these Terms and Conditions, without notice in cases of serious abuse.